Last updated: May 15, 2026
By accessing or using ShiftFlow ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms. The Service is a cloud-based software-as-a-service (SaaS) platform — you do not receive any downloadable software or on-premise license.
ShiftFlow is a cloud-based workforce scheduling and management platform delivered as a subscription service. The Service includes tools for shift scheduling, time tracking, team communication, task management, and operational analytics. All features are accessed via web browser or mobile application and are hosted and maintained by ShiftFlow. The Service is provided on a multi-tenant architecture where each organization's data is logically isolated from other organizations.
The Service is offered under subscription plans that may include free, standard, and enterprise tiers. Each plan defines the features, usage limits, and number of users available to your organization.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate information when creating an account. You agree to notify us immediately of any unauthorized use of your account. Each user account is for a single individual and may not be shared.
Organization owners and managers are responsible for managing their team members' access to the Service. They may invite, remove, and assign roles to team members within their organization. Each organization operates as an isolated tenant — your organization's data is logically separated from other organizations on the platform. Organization owners are the data controllers for their organization's data and are responsible for ensuring their use of the Service complies with applicable laws.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. Specifically:
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to the Service, other accounts, or its systems; (c) interfere with or disrupt the Service or its infrastructure; (d) transmit harmful code, malware, or malicious content; (e) impersonate another person or entity; (f) use the Service to harass, abuse, or harm others; (g) exceed rate limits or abuse API access; (h) attempt to reverse-engineer, decompile, or extract source code from the Service; (i) resell or redistribute access to the Service without authorization.
By providing your mobile phone number to ShiftFlow — directly or via your organization's administrator — you consent to receive operational text messages from ShiftFlow on behalf of your organization, which may include shift assignments and changes, check-in reminders, dispatch and rescue alerts, safety notifications, time-off responses, and account-security messages.
Your data remains yours. Specifically:
The Service, including its design, code, features, branding, and documentation, is owned by ShiftFlow and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription term. Nothing in these terms transfers ownership of any ShiftFlow intellectual property to you.
Certain plans may allow organizations to customize the Service with their own branding (logo, name, colors). This customization is cosmetic and does not transfer ownership of the underlying Service. You are responsible for ensuring you have the rights to any branding assets you upload. ShiftFlow remains the provider of the underlying technology.
For paid subscriptions:
Either party may terminate this agreement at any time.
To the maximum extent permitted by law, ShiftFlow's total liability arising from or related to your use of the Service shall not exceed the amount you paid to ShiftFlow in the 12 months preceding the claim. ShiftFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, use, goodwill, or other intangible losses resulting from your use of the Service.
The Service includes optional AI-powered features such as the chat assistant, automated write-up drafter, AI phone agent, scorecard analysis, and report summaries. AI outputs are generated by third-party large language models and may contain errors, omissions, or inaccuracies. AI outputs are a drafting aid for human review and must not be used as the sole basis for any employment decision — including discipline, termination, performance review, promotion, hiring, scheduling discipline, or pay change — or any other decision with legal, financial, or safety consequences. Your organization is responsible for human review of all AI outputs before relying on them. ShiftFlow disclaims all warranties, express or implied, regarding the accuracy, completeness, reliability, or fitness for a particular purpose of any AI-generated content.
ShiftFlow is software. ShiftFlow is not the employer of your organization's personnel and does not exercise any employment authority. Your organization remains solely responsible for: (a) all employment relationships and decisions (hiring, scheduling, discipline, termination, compensation, classification as employee vs. contractor); (b) compliance with all applicable employment, labor, and workplace-safety laws — including the Fair Labor Standards Act (FLSA), Occupational Safety and Health Act (OSHA), Title VII, the Americans with Disabilities Act (ADA), the Age Discrimination in Employment Act (ADEA), the Family and Medical Leave Act (FMLA), state and local wage-and-hour laws, and any applicable collective bargaining agreements; (c) all notices, postings, and consent collection required for workplace monitoring, location tracking, and call recording under federal, state, or local law; (d) the accuracy and lawful basis for all data submitted to the Service. Your organization agrees to defend, indemnify, and hold ShiftFlow harmless from any third-party claim arising from your employment practices or your use of the Service to manage personnel.
You agree to indemnify and hold harmless ShiftFlow and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these terms; (c) your violation of any third-party rights; or (d) content you submit to the Service.
These terms are governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict-of-law principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Honolulu County, Hawaii for any action arising from these terms or the Service, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Both parties waive any right to a jury trial. Disputes shall first be addressed through good-faith negotiation, and if unresolved within 30 days, may proceed to litigation or, by mutual written agreement, binding arbitration.
We may update these terms from time to time. We will notify you of material changes at least 30 days in advance via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you may cancel your subscription before they take effect.
If you have questions about these terms, contact us at candidoenter@gmail.com.